We dispatch daily. Sailings are available every day, but cargo queues for security screening, so please ship early.

Yes. Domestic pickup is free when actual or volumetric weight is within 30-45KG; for other weights the domestic courier fee is paid separately — contact us to confirm.

Actual vs volumetric weight — whichever is greater. Heavy cargo bills on actual weight, bulky cargo on volume.

From the day after label creation, usually counted in working days; some lanes use calendar days.

Generally not after dispatch. Once the local carrier starts delivery you may request redirection, usually at a fee.

DDP lines cover duties and taxes so the recipient normally pays nothing; commercial express carries about 5% duty risk.

Our warehouses are professionally managed with monitored packing; losses are extremely rare.

First check whether the seller split the shipment, then we verify inbound weight and review packing footage.

Not recommended — returns are difficult and costly. Contact us for a case-by-case quote.

Luxury and international-brand items, items with batteries or magnets, liquids, non-white powder, cosmetics, medicine, food and similar require a sensitive-goods lane.

Chargeable weight is summed; declared value is split proportionally by each parcel's weight.

Declare the true value, normally not more than 50x the freight. Under-declaring risks customs seizure.